en Psicología ISSN Impreso: 0258-6444 ISSN electrónico: 2215-3535

Technostress, Career Commitment, Satisfaction with Life, and Work-Family Interaction Among Workers in Information and Communication Technologies

Mary Sandra Carlotto, Guilherme Welter Wendt, Alice P. Jones




Technostress occurs when individuals experience negative psychosocial effects of technology usage and also demonstrate negative valence associated with ICT use. It is composed of four dimensions (Disbelief, Fatigue, Anxiety, and Ineffectiveness), which describe two aspects of technostress (Technoanxiety and Technofatigue). This study aimed to investigate the relation between technostress dimensions, career commitment, life satisfaction, and work-family interactions among ICT professionals. Variables including gender, age and length of employment were also considered. The sample was composed of 234 Brazilian individuals. It was found that work-family and family-work conflicts were associated with increased technofatigue and technoanxiety, and decreased career resilience. Age and gender differences were also identified. These differences emphasize the role of organizations and society in what refers to reduce inequalities in workplace and to support better preventive actions


El Tecno-estrés se produce cuando las personas experimentan efectos psicosociales negativos por el uso de la tecnología y también demuestran valencia negativa asociada con el uso de las TIC. Se compone de cuatro dimensiones (incredulidad, fatiga, ansiedad, e ineficacia) que describen dos aspectos del tecno-estrés (tecno-ansiedad y tecno-cansancio). El objetivo de este estudio fue investigar la relación entre las dimensiones del tecno-estrés, compromiso con la carrera, satisfacción con la vida y la interacción trabajo-familia entre los profesionales de las TIC. También se consideraron variables como el sexo, la edad y la antigüedad en el empleo. La muestra se compuso de 234 individuos brasileños. Se encontró que el conflicto trabajo-familia y familia-trabajo se asociaron con una mayor tecno-fatiga y tecno-ansiedad, y una menor resiliencia en la carrera. También se detectaron diferencias de edad y género, lo que enfatiza en el papel de las organizaciones y la sociedad en reducir las desigualdades en el lugar de trabajo y apoyar mejores acciones preventivas

Palabras clave

tecno-estrés; compromiso con la carrera; satisfacción con la vida; interacción trabajo-familia; Tecnologías de Información; Comunicación

Texto completo:

PDF (English)


Agogo, D., & Hess, T. J. (2015). Technostress and technology induced state anxiety: Scale development and implications. In Thirty Sixth International Conference on Information Systems, pp. 1-11. Fort Worth, Texas, EUA. Retrieved in:

Ahmad, U. N. U., Amin S. M., & Ismail, W. K. W. (2012). The relationship between technostress creators and organisational commitment among academic librarians. Procedia Social Behavior Science, 40, 182-186.

Ayyagari, R., Grover, V., Purvis, R., (2011). Technostress: technological antecedents and implications. MIS Quarterly. 35(4), 831–858.

Burke, M. S. (2009). The incidence of technological stress among baccalaureate nurse educators using technology during course preparation and delivery. Nurse Educational Today 29(1), 57–64.

Brod, C. (1984). Technostress: The human cost of the computer revolution. Addison Wesley Publishing Company.

Califf, C. B., Sarker, S., Sarker, S., & Fitzgerald, C. (2015). The Bright and Dark Sides of Technostress: An Empirical Study of Healthcare Workers. In Thirty Sixth International Conference on Information Systems, Fort Worth, p.1-12. Retrieved in

Carlotto, M. S., & Câmara, S. G. (2010). Tradução, adaptação e exploração de propriedades psicométricas da Escala de Tecnoestresse (RED/TIC). Psicologia em Estudo, 15(1), 157-164.

Carlotto, M. S. (2010). Fatores de risco do tecnoestresse em trabalhadores que utilizam tecnologias de informação e comunicação. Estudos de Psicologia, 15(3), 319-324.

Carson, K. D., & Bedeian, A. (1994). Career commitment: Construction of a measure and examination of its psychometric properties. Journal of Vocational Behavior, 44(3), 237-262.

Çoklar, A., & Sahin, Y. (2011). Technostress levels of social network users based on ICTs in Turkey. European Journal of Social Sciences 23(2), 171-182.

Cohen, J. (1992). A power primer. Psychology Bulletin, 112(1), 155-159.

Cohen, J. (1988). Statistical power analysis for the behavioral sciences. New Jersey: Hillsdale.

De Wet, W., Koekemoer, E., & Nel, J. A. (2016). Exploring the impact of information and communication technology on employees’ work and personal lives. SA Journal of Industrial Psychology, 42(1), 1-11.

Diener, E., Emmons, R. A., Larsen R, & Griffin, S. (1985). The satisfaction with life scale. Journal of Personality Assessment, 49, 91-95.

Grzywacz, J. G., & Marks, N. F. (2000). Family, work, work-family spillover, and problem drinking during midlife. Journal of Marriage Family, 62(2), 336-348.

Giacomoni, C. H., & Hutz, C. S. (1997). A mensuração do bem-estar subjetivo: escala de afeto positivo e negativo e escala de satisfação de vida [Resumos]. In Sociedade Interamericana de Psicologia (org.), Anais XXVI Congresso Interamericano de Psicologia (p. 313). São Paulo, SP: SIP.

Gillard, H., Howcroft, D., Mitev, N., & Richardson, H. (2008). “Missing women”: Gender, ICTs, and the shaping of the global economy. Information Technology for Development 14(4), 262-279.

Goel, S., & Salganik, M. J. (2009). Respondent-driven sampling as Markov chain Monte Carlo. Stata Medical, 28(17), 2202–2229. doi: 10.1002/sim.3613

Harris, K. J., Harris, R. B., Carlson, J. R., & Carlson, D. S. (2015). Resource loss from technology overload and its impact on work-family conflict: Can leaders help? Computers in Human Behavior, 50, 411–417. doi: 10.1016/j.chb.2015.04.023

Iverson, R. D. (2000). The relationship between job and life satisfaction: evidence from a remote mining community. Human Relation, 53(6), 807-839.

Karr-Wisniewski, P., & Lu, Y. (2010). When more is too much: Operationalizing technology overload and exploring its impact on knowledge worker productivity. Computer Human Behavior, 26(5), 1061–1072.

Kenski, V. M. (2003). Tecnologias e ensino presencial e a distância. Campinas: Papirus.

Lee, S. B., Lee, S. C., & Suh, Y. H. (2016). Technostress from mobile communication and its impact on quality of life and productivity. Total Quality Management & Business Excellence, 27(7-8), 775-790.

Leung, L., & Zhang, R. (2017). Mapping ICT use at home and telecommuting practices: A perspective from work/family border theory. Telematics and Informatics, 34(1), 385-396.

London, M. (1983). Toward a theory of career motivation. Academy Management Review, 8(4), 620-630.

Magalhães, M. O. (2013). Propriedades psicométricas da versão brasileira da escala de comprometimento com a carreira. Psicologia Ciência e Profissão, 33(2), 303-317.

Paschoal, T., Tamayo, A. E., & Barham, E. J. (2005). Escala de interação trabalho-família. In: XXXII Reunião Anual da Sociedade Brasileira de Psicologia. Sustentação Científica da prática em Psicologia. Sociedade Brasileira de Psicologia. Florianópolis, Brasil, pp. 318-319.

Pocinho, M. D., & Garcia, J. C. (2008). Impacto psicosocial de la tecnología de información y comunicación (TIC): Tecnoestrés, daños físicos y satisfacción laboral. Acta Colombiana de Psicología, 11(2) 127-139.

Puig, R. F., & Pons, I. D. (2015). Preservar la salut teletreballant. Oikonomics, 4, 51- 57.

Ragu-Nathan, T. S., Tarafdar, M., & Ragu-Nathan, B. S. (2008). The consequences of technostress for end users in organizations: conceptual development and empirical validation. Information Systems Research, 19(4), 417-433.

Riedl, R., Kindermann, H., Auinger, A., & Javor, A. (2012). Technostress from a neurobiological perspective. Business & Information Systems Engineering, 4(2), 61–69.

Salanova, M., Cifre, E., & Martin, P. (1999). El proceso de ‘Tecnoestrés’ y estrategias para su prevención. Prevención, Trabajo y Salud, 1, 18-28.

Salanova, M., Llorens, S., Cifre, E., & Nogareda, C. (2004). Tecnoestrés: concepto, medida e intervención psicosocial. Nota técnica de prevención. Espanha: Centro Nacional de Condiciones de Trabajo.

Shah, M. M., Hassan, R., & Embi., R. (2011) Technological changes and its relationship with computer anxiety in commercial banks. In The 2nd International Research Symposium in Service Management. Yogyakarta, Indonesia.

Shu, Q., Tu, Q., & Wang,. K. (2011). The impact of computer self-efficacy and technology dependence on computer-related technostress: A social cognitive theory perspective. Int Journal of Human Computer Interaction, 27(10), 923–939.

Tarafdar, M., Tu, Q., Ragu-Nathan, B. S., & Ragu-Nathan, T. S. (2007). The impact of technostress on role stress and productivity. Journal of Management Information Systems, 24(1), 301-328.

Tarafdar, M., Tu, Q., Ragu-Nathan, T. S., & Ragu-Nathan, B. S. (2011). Crossing to the dark side: examining creators, outcomes, and inhibitors of technostress. Communications of the ACM 54(9), 113-120.

Valenduc, G. (2011). Not a job for life? Women’s progression, conversion, and dropout in ICT professions. International Journal of Gender, Science and Technology 3(2), 483-500.

Yan, Z., Guo, X., Lee, M. K. O., & Vogel, D. R. (2013). Understanding the linkage between technology features and technostress in telemedicine communication. Research in Progress, 9, 1-8.

Zacher, H., Heusner, S., Schmitz, M., Zwierzanska, M. M., & Frese, M. (2010). Focus on opportunities as a mediator of the relationships between age, job complexity, and work performance. Journal of Vocational Behavior, 76(3), 374-386.

Enlaces refback

  • No hay ningún enlace refback.

© 2017 Universidad de Costa Rica. Para ver más detalles sobre la distribución de los artículos en este sitio visite el aviso legal. Este sitio es desarrollado por UCRIndex y Open Journal Systems.